FAQs

1. How can I contact you?

You can reach us by email at flexivocontact@gmail.com. We strive to respond to all inquiries within 24 hours.

2. Where are your products shipped from?

Our products are sourced from various suppliers and shipped from multiple locations, primarily within the United States and internationally, depending on the specific item and supplier.

3. Can I get a refund on my products?

Yes, we have a 30-day return policy. You may request a refund within 30 days of receiving your item. Please ensure that the item is in its original condition and packaging.

4. What should I do if my item is damaged or defective?

If you receive a damaged or defective item, please contact us immediately at flexivocontact@gmail.com. We will evaluate the issue and work to resolve it promptly.

5. Are there any items that cannot be returned?

Certain items, such as perishable goods, custom products, and personal care items, cannot be returned. If you have questions about a specific item, please reach out to us.

6. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds are processed within 10 business days. Please allow additional time for your bank to post the refund.

7. Can I exchange my product for a different one?

The fastest way to exchange a product is to return the item you have and place a new order for the desired item once the return is accepted.

8. Do you offer international shipping?

Yes, we offer international shipping. Shipping times and costs may vary based on the destination and the specific product being ordered.

9. What payment methods do you accept?

We accept various payment methods, including major credit cards, PayPal, and other secure payment options. Please check our checkout page for the full list of accepted methods.

10. How can I track my order?

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order's status on the carrier's website.